PRIVACY POLICY

Surebet247 is committed to protecting and respecting your privacy. Further, the Operator complies with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information you provide us, we recommend that you review our Privacy Policy.


Our Privacy Policy is inseparably linked to these Terms & Conditions and its acceptance is a prerequisite to account registration.


By agreeing to the migration of an existing account from another brand to the Operator, you hereby consent, in addition to the transfer of your account balance, to the transfer of your personal information, including your full name, date of birth, registered methods of deposit, contact information, contact records and details of past transactions and visits.


You hereby consent to receive marketing communications from the Operator in respect of its offerings by way of email, post, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting Customer Service.

 

Website is accessible to countries where we hold licences to operate. In other countries where we do not have licenses, website will still be accessible but login and registration is prohibited. 


9. RESPONSIBLE GAMBLING


9.1. Policy


Surebet247 is committed to offering its Customers a fun and friendly online gaming experience, whilst also recognizing that gambling can cause problems for a minority of individuals. For this reason, Surebet247 actively supports responsible gaming and encourages its Customers to make use of a variety of responsible gaming features so as to better manage their Customer account.


We refer to you our Responsible Gambling Policy for full details.


9.2. Take a Break (Time-Out) and Self-Exclusion


You may, at any time, request a Time-Out or Self-Exclusion from Surebet247. To view the various Time-Out and Self-Exclusion options available, please refer to our Responsible Gambling Policy.


Surebet247 is committed to providing excellent customer service. As part of that pledge, Surebet247 is committed to supporting responsible gambling. Although Surebet247 will use all reasonable endeavours to enforce its responsible gambling policies, Surebet247 does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Website or Service with the intention of deliberately avoiding the relevant measures in place and/or Surebet247 is unable to enforce its measures/policies for reasons outside of Surebet247’s reasonable control.


10. PLAYER PROTECTION POLICY


We want to ensure that you enjoy your experience at Surebet247 in a safe and responsible manner. Surebet247 will deal with any issue affecting your playing experience promptly. We have a detailed Player Protection Policy, which includes a list of mechanisms which you can enlist in order to ensure a safer gaming experience.


11. INTELLECTUAL PROPERTY


You acknowledge and agree that all right, title and interest in the Intellectual Property is our absolute property or duly licensed to us. Any use of the Intellectual Property without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.


You acknowledge and agree that the material and content contained within the Offering and the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.


12. INTERRUPTIONS IN PLAY


12.1. No warranties


The Service, Offering and the Website are provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service, Offering or Website.


12.2. Malfunctions


We shall not be liable for any computer malfunctions, failure of telecommunications services or internet connections, nor attempts by you to Participate at Surebet247 by methods, means or ways not intended by us.


In case of a misconfigured promotion or pay-table and/or error in gaming software in any way, Surebet247 reserves the right to alter Customer balances and account details to correct such mistakes. Surebet247 reserves the right to remove any part of the Offering from the Website at any time. Any part of the Offering that’s indicate incorrect behaviour affecting pay outs, game data or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the Website. The Customer’s balances and account details may be altered in such cases in order to correct any mistake.


Further, live television and other broadcasts which are provided to you as part of any Surebet247 offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts. In the event of any particular information (score, time of game, etc.) being incorrect we assume no liability for this.


12.3. Viruses


Although we shall take all reasonable measures to ensure that the Website and Offering are free from computer viruses we cannot and do not guarantee that the Website and Offering are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.


12.4. Service Suspension


We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.


12.5. Voided Bets


In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay. To the extent that a voided ‘won’ bet results in your Customer account going into negative balance, we reserve the right to recover such amount from your account deposits, withdrawals, bonuses, and winnings.


13. CUSTOMER SERVICE AND CUSTOMER COMPLAINTS


13.1. Customer Service


You may contact Customer Service at any time by the following means:


E-mail: support@surebet247.com


Telephone: 01-700-1247, 07081150781, 08128543336, 08088491044,09094527565


LiveChat


Post: Chessplus Limited, 3A, Adisa Bashua Street, off Adelabu Street, Surulere Lagos Nigeria.


13.2. Submission of Complaint


Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.


In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to Surebet247 via the following means:


E-mail: support@surebet247.com


Post: Chessplus Limited, 3A, Adisa Bashua Street, off Adelabu Street, Surulere Lagos Nigeria.


13.3. Information which Must be Included in any Written Communication with Surebet247


To protect your privacy, all email communications between you and Surebet247 should be carried out using the email address that you have registered against your Customer account held with Surebet247. Failure to do so may result in our response being delayed.


The following information must be included in any written communication with Surebet247 (including a Complaint):


your username;


your first name and surname, as registered on your Customer account;


a detailed explanation of the complaint/claim; and


any specific dates and times associated with the complaint/claim (if applicable).


Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. Upon receipt, we will endeavor to reply to your communication within 48 hours. Further, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason you are not satisfied with the resolution of your complaint/claim, you may refer the matter to one of our nominated ADR provider (see section 14).


13.4. Collusion


Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify Surebet247 via the means of communication listed in the above Customer Complaints procedure (set out at section 13).


14. ALTERNATIVE DISPUTE RESOLUTION (ADR)


If, at the conclusion of the Customer Complaint process (outlined in section 13), you do not consider that Surebet247 has settled the dispute, you may refer the dispute to the Nigerian Lotteries Regulatory Commission, either by sending a copy of Surebet247’s final decision to info@natlotregcom.gov.ng or through the online gaming support service.


The contact details for the Nigerian Lotteries Regulatory Commission are:


Address: Plot 640 Cadastral Zone ‎B4, Shehu Musa Yar' Adua Way, Jabi District, FCT, Abuja


Telephone Number: 08102594986, 09-2915450

The nominated ADR entity will act as an impartial adjudicator on disputes that arise between Surebet247 and a Customer only when:


the Customer has been through Surebet247’s own internal Customer Complaint process (set out in section 13); and


· a deadlock regarding the resolution exists.


ADR is a free of charge service and the ruling reached by the nominated ADR entity will be considered final by both Surebet247 and the Customer, subject to full representation being given to all parties involved.


15. INDEMNITY AND LIMITATION OF LIABILITY

15.1. Indemnity


You hereby agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:


· Visiting, use or re-use of the Website;


· Use or re-use of the Website by means of telecommunication services;


· Use or re-use of any materials at, or obtained from, the Website or any other source whatsoever;


· Entry to, or use or re-use of the Website server;


· Facilitating or making a deposit into your account at Surebet247;

· Wagering or gaming at Surebet247 through any delivery mechanism offered; and


· Acceptance and use of any winnings or prize at or from Surebet247.


15.2. Limitation of Liability


The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.


15.3. Links


Surebet247 shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website. We are not responsible for the content contained on any internet site linked to/from the Websites or via the Services.


15.4. Negligence


Nothing in these Terms & Conditions will operate so as to exclude any liability of the Operator for fraud, death or personal injury that is caused by the Operator’s negligence.


16. SUREBET247 NOT A FINANCIAL INSTITUTION


16.1. No Legal or Tax Advice


Surebet247 does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.


16.2. No Arbitrage


You are strictly prohibited from utilizing Surebet247 and it systems to facilitate arbitrage through currency exchange transactions. Where Surebet247 deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.


16.3. Anti-Money Laundering


Customers are strictly prohibited from using Surebet247 and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering proceeds of crime) under the laws of any jurisdiction that applies to you. If Surebet247 suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms & Conditions, your access to Surebet247 will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, Surebet247 is under no obligation to refund to you any money that may be in your account. In addition Surebet247 shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any Surebet247 investigation into such activity.


17. TERMINATION/SUSPENSION OF ACCOUNT


17.1. Surebet247 hereby reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card or financial account.


17.2. Without limiting section 17.1, we hereby reserve the right, at our sole discretion, to cancel or suspend your account (notwithstanding any other provision contained in these Terms & Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:


If you have more than one active account at Surebet247;


If the name registered on your Surebet247 account does not match the name on the financial/bank account and/or the credit/debit card(s) used to make deposits on the said Surebet247 account;


You become bankrupt;


· If you provide incorrect or misleading information while registering a Surebet247 account;


· If you attempt to use your Customer account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by making bets or wagers using the website through a third party or on behalf of a third party;


· If you are not over 18 years old;


· If you are located in the Excluded Territories;


· If you have allowed or permitted (whether intentionally or unintentionally) someone else to Participate using your Surebet247 account;


· If you have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;


· If Surebet247 has received a “charge back” and/or a "return" notification via a deposit mechanism used on your account;


· If you are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or


· If it is determined by Surebet247 that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) designed specifically to defeat the gaming system.


17.3. If Surebet247 closes or suspends your Customer account for any of the reasons referred to in 17.2 above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Surebet247 (together “Claims”) arising therefrom and shall indemnify and hold Surebet247 harmless on demand for such Claims.


17.4. If we have reasonable grounds to believe that you have participated in any of the activities set out in clause 17.2 above then we reserve the right to withhold all or part of the balance and/or recover from your account deposits, payouts, bonuses, any winnings that are attributable to any of the practices contemplated in clause 17.2. In such circumstances, your details will be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties. The rights set out here are without prejudice to any other rights that we may have against you under these Terms & Conditions or otherwise.


18. OTHER


18.1. Governing Law and Jurisdiction


These Terms & Conditions are governed by, and interpreted in accordance with, the laws of Malta and you irrevocably submit to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms & Conditions. In circumstances where these Terms & Conditions are presented in a language other than English, the English language version of these Terms & Conditions shall always prevail.


18.2. Entire Agreement


These Terms & Conditions represent the complete, final and exclusive agreement between you and Surebet247 and supersede and merge all prior agreements, representations and understandings between you and Surebet247 in regard to your Participation at Surebet247.


18.3. Amendments to Term & Conditions


Surebet247 hereby reserves the right to amend these Terms & Conditions, or to implement or amend any procedures, at any time. A notification message advising that changes have been made to our Terms & Conditions will appear upon a Customer’s next login to the Surebet247 Website and the Customer is required to accept the changes to the Terms & Conditions before being able to continue to Participate at Surebet247.


18.4. Final Decision


In the event of a discrepancy between the result showing on the Website or Offering and the Surebet247 server software, the result showing on the Surebet247 server software shall be the official and governing result.


18.5. Tax


You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from Surebet247.


18.6. Force Majeure


Surebet247 shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside of our reasonable control.


18.7. No Agency


Nothing in these Terms & Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.


18.8. Severability


If any of the Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Surebet247’s original intent.


18.9. Explanation of Terms and Conditions


We consider these Terms & Conditions to be open and fair. Should you need any explanation regarding these or any other part of our Service, please contact Customer Service.


The English version of these Terms & Conditions and English versions of any terms and conditions take priority over the versions in other languages.


The Terms & Conditions prevail over any communication via email, chat or phone.


Please note that all correspondence and telephone calls may be recorded.


18.10. Assignment


These Terms & Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.


18.11. Business Transfers


In the event of a change of control, merger, acquisition, or sale of assets of the company, your Customer account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via e-mail or notice on our Website explaining your options with regard to the transfer of your account.